Frequently Asked Questions
How long does my order take?
All of our pieces are made to order. Please allow 3–7 working days for processing before dispatch. Delivery times will depend on your location.
Can I request my order urgently?
Yes, we always try to help where we can. If you need your dress for a specific date or event, please contact Tahereh directly on 07727 257142 (WhatsApp preferred) or email us at info@dressupleeds.com, and we’ll do our best to accommodate.
We recommend sending a WhatsApp message with your order number or product link for a quicker response.
Do you offer refunds?
As all items are made to order and often tailored to your measurements, we operate a no refund policy.
What if my item arrives damaged or incorrect?
Please inspect your order upon receiving it. If your item is damaged, faulty, or incorrect, contact us immediately via 07727 257142 (WhatsApp preferred) or email info@dressupleeds.com, so we can resolve the issue as quickly as possible.
Please include your order number and images.
Do you offer alterations?
Yes — alterations are at the heart of what we do. If your item needs adjusting for a better fit, please contact us via 07727 257142 (WhatsApp preferred) or email info@dressupleeds.com, with images of the garment on you so we can guide you on the next steps.
How do I choose the right size?
Please visit our size chart for guidance. If you are still unsure, feel free to get in touch and we’ll be happy to help.
Can you customise a design or make changes to a dress?
Yes, we can offer adjustments and customisations on many of our pieces. Please contact Tahereh directly on 07727 257142 (WhatsApp preferred) to discuss your requirements.
We recommend sending the product link or reference images via WhatsApp.
Please note, any additional changes or alterations may incur an extra cost.
Are your dresses made in the UK?
Yes — all of our dresses are proudly made in the UK, right here in our boutique studio by our experienced team.
Do I need an appointment?
Yes, we recommend booking an appointment for fittings or consultations.
Please visit our appointment page to book.
Where are you based?
We are based at Dress Up Leeds, Roundhay, Leeds, UK, and welcome clients from the local area as well as across the UK.
How can I contact you?
You can contact Tahereh directly on 07727 257142 (WhatsApp preferred) or email us at info@dressupleeds.com.
For faster responses, we recommend sending a WhatsApp message with your enquiry, order number, or product link.